Terms of service

Effective Date: August 4, 2026

Welcome to Punturo. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Punturo. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Punturo

Punturo is a Nepal-based brand specializing in premium mother and baby clothing and essentials, including our signature 3-layer malmal collection. We are committed to providing safe, comfortable, and high-quality products designed for everyday family use.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into binding agreements under applicable law.

3. Products

We strive to display our products, colors, specifications, and descriptions as accurately as possible. However:

Actual product colors may vary slightly due to differences in screen settings and device displays.
Minor variations in stitching, texture, or appearance are normal characteristics of fabric manufacturing and are not considered defects.
Product availability is subject to stock.

We reserve the right to discontinue or modify products at any time without prior notice.

4. Pricing

All prices displayed on our website are in Nepalese Rupees (NPR) unless otherwise stated.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If a pricing error is discovered after an order is placed, we reserve the right to cancel the order and issue a full refund if payment has already been made.

5. Orders

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order.

Punturo reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud, misuse, or unauthorized activity.

If an order is cancelled after payment, a full refund will be issued.

6. Payments

We accept payment methods made available during checkout, including Cash on Delivery (where available) and other supported payment options.

Orders may only be processed after successful payment confirmation, except for approved Cash on Delivery orders.

7. Shipping and Delivery

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Punturo is not responsible for delays caused by third-party courier services once an order has been dispatched.

Customers are responsible for providing accurate delivery information. Additional charges resulting from incorrect delivery details may be charged to the customer.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

9. Intellectual Property

All content available on this website, including but not limited to:

Logos
Brand names
Product photographs
Product descriptions
Graphics
Designs
Text
Website layout

is the property of Punturo or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.

10. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Upload malicious software or harmful code.
Misrepresent your identity.
Copy or misuse website content without permission.

Violation of these Terms may result in termination of access to our website.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Punturo shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for that order.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

13. Third-Party Services

Our website may contain links to third-party websites or services.

Punturo is not responsible for the content, policies, or practices of any third-party websites.

14. Force Majeure

Punturo shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, strikes, government actions, transportation disruptions, internet failures, or courier delays.