Shipping policy

Effective Date: August 4, 2026

At Punturo, we are committed to delivering your orders safely and efficiently. Please review our shipping policy to understand how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation or order placement for Cash on Delivery (COD) orders.
  • Orders are processed during our business hours: 
    • Sunday – Friday
    • 10:00 AM – 6:00 PM (Nepal Time)
  • Orders placed after business hours, on Saturdays, or on public holidays will be processed on the next business day.

Processing times may be extended during festivals, promotional campaigns, or periods of exceptionally high order volume.

2. Delivery Coverage

Punturo currently delivers throughout Nepal, subject to the service availability of our courier partners.

Delivery to some remote or rural areas may require additional transit time.

3. Estimated Delivery Time

Estimated delivery times are:

  • Kathmandu Valley: 1–3 business days
  • Major Cities Outside Kathmandu Valley: 2–5 business days
  • Remote Areas: 3–7 business days

These are estimated delivery times and may vary due to weather conditions, road closures, public holidays, courier operations, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before your order is confirmed.

From time to time, Punturo may offer free shipping promotions, which will be clearly stated on our website.

5. Order Tracking

Once your order has been shipped, you may receive shipping updates or tracking information where available.

If you have not received your order within the estimated delivery period, please contact our customer support team for assistance.

6. Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order.

If delivery cannot be completed because:

  • The delivery address is incorrect or incomplete,
  • The recipient is unavailable,
  • The phone number provided is unreachable,

the order may be returned to us. Additional shipping charges may apply for re-delivery.

7. Address Accuracy

Customers are responsible for providing accurate shipping information, including:

  • Full recipient name
  • Complete delivery address
  • Contact phone number

Punturo is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Cash on Delivery (COD)

Cash on Delivery is available in selected serviceable locations.

Please ensure that the recipient has the exact payable amount available at the time of delivery whenever possible.

Punturo reserves the right to limit or refuse Cash on Delivery services for certain locations or orders.

9. Delays Beyond Our Control

While we strive to deliver every order promptly, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Road closures
  • Government restrictions
  • Public holidays
  • Transportation disruptions
  • Courier delays
  • Strikes or other unforeseen events

Punturo shall not be held liable for delays arising from these circumstances.

10. Damaged or Missing Packages

If your package arrives damaged, appears to have been tampered with, or if any items are missing, please notify us within 48 hours of delivery.

To assist with your claim, please provide:

  • Your order number
  • Clear photographs of the package
  • Clear photographs of the product(s)
  • A brief description of the issue

We will investigate the matter and provide an appropriate resolution.

11. Refused Deliveries

If a customer refuses to accept an order without a valid reason, Punturo reserves the right to:

  • Decline future Cash on Delivery orders from that customer.
  • Charge applicable shipping costs for repeated refused deliveries, where permitted by law.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Punturo

Email: care@punturonepal.com

Phone: +977 9801119145

Business Hours: Sunday – Friday, 10:00 AM – 6:00 PM (Nepal Time)